So there has been much written about online scams and fraud affecting phone companies but little on the customer experience impact. My recent encounter with BT when reporting an incident raises several concerns and highlights a catalogue of UX failures. It all started with two near identical letters from BT requesting […]
Process
3 posts
Having grown up with case tools that over promised, under delivered and cost the price of a good family holiday it’s refreshing to find an innovative way to create a quick model or diagram without blowing the sprint budget. And avoiding the need to raise a software support request to […]
Here’s an example of what can go wrong with even simple development projects that embark on work without agreeing a process: What the user asked for– users and business specialists may find it difficult to convey requirements without getting tied up in design detail. And they are often not very […]