Stories
Stories from past and present
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Marcus Joint Account Opening a Design Delight
Following our series highlighting user experience design failings, this post runs through a great example of a well thought through user journey. We’ll show you, and other financial organisations, that it…
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Yorkshire Building Society Design Failings – part 2
Here at Storycase we’ve been involved in digital transformation programmes for both the private and public sector. Working with several of industry’s best architects and designers we understand what’s needed to…
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Yorkshire Building Society Design Failings
Here at Storycase we’ve been involved in digital transformation programmes for both the private and public sector. Working with several of industry’s best architects and designers we understand what’s needed to…
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NS&I How did service design go so wrong?
Here in the UK we have National Savings and Investments branded as NS&I which provide popular savings products to the public. NS&I raise revenue for the UK Government and in 2020…
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WFH Working from home
Covid-19 the great disruptor. Disruption. I’ve been used to working from home one or two days a week for several years. So when the coronavirus situation turned here in the UK…
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Working from home – Green energy off-grid
With Covid-19 lockdown measures in place I thought it a good time to review how environmentally friendly working from home could be. Removing the carbon from the daily commute into the…
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User Experience Rants – MBNA
Something as simple as txt message notifications should not be difficult. So when MBNA confusing me by sending new messages, different to the usual notifications, I called customer services. The experience…
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Zucks Bez and Tcents
I had a dream. I’d just sold my latest little watercolour on Instagram. It went for $Z55.95, enough for Brian Eno’s Music for Installations I’d seen on Amazon for $B45.99. Ah,…
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Finding the real user need
On a recent assignment to transform a legacy application to cloud we came across a good example in finding the real user need. As with many IT migration projects this incident…