On a recent assignment to transform a legacy application to cloud we came across a good example in finding the real user need. As with many IT migration projects this incident tracking application had a tight deadline and a set of assumptions about user needs. ‘Lift and shift’ was the […]
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How to make discovery successful? I’ve found the best form of discovery is to reach a balance. Here’s some reasons why. Most of the recommendations for discovery phase out there focus on researching user needs to ensure you build a service users actually want. For example the GDS service manual […]
So there has been much written about online scams and fraud affecting phone companies but little on the customer experience impact. My recent encounter with BT when reporting an incident raises several concerns and highlights a catalogue of UX failures. It all started with two near identical letters from BT requesting […]
After some persuasion by colleague Patrick Sansom I presented the 3 Tribes Experiment at UX Camp Brighton 2017, an annual event full of shared learning and fun. This year there were five rooms that offered a choice of presenters and subjects covering diverse topics as user experience, user research, lean […]
February 2017: Storycase have designed and built a website for Judit Marden a garden designer based in Surrey, UK. Graduating from London’s Inchbald School of Garden Design, Judit’s site juditmarden.com showcases a variety of garden landscape designs including small urban gardens and larger public spaces and country gardens. Storycase utilised a fully responsive WordPress solution with custom […]
February 2016: Storycase design and build website for Timothy Noad professional calligrapher, illuminator and heraldic artist. Tim’s site timothynoad.com show cases his exquisite artwork including designs for medals and coins you may even have in your pocket. Storycase built a fully responsive site based on WordPress CMS and provided training to manage […]
I’ve used several ways to capture or address non functional requirements (NFRs) with user stories. Agile practitioners such a Mike Cohn have written about the challenge. Most agree there are two main approaches: write each NFR as a user story or include NFRs in the definition of done (DoD). Let’s see […]
In the UK the Government has sought to improve digital service design by focusing on users and their needs rather than more traditional requirements driven approaches. User research is at the heart of a project’s discovery or inception phase and follows through subsequent alpha and beta phases. The user researcher […]
You may remember Fred Brooks’ Mythical Man Month – a classic book on software engineering of the early seventies. He introduced the idea software development by a surgical team with a highly skilled code smith – the surgeon – who cut the code surrounded by assistants who facilitated the surgeon. […]
Storycase provide agile product owner / business analysis consultancy services for Web Technology Group. Storycase will lead the requirements capture for the alpha and beta phases of a Government Data Services project aimed at improving submissions and reporting via an online portal.