Something as simple as txt message notifications should not be difficult. So when MBNA confusing me by sending new messages, different to the usual notifications, I called customer services. The experience and response I received made me more angry and worthy of this post. It started with a new txt […]
Blog
64 posts
I had a dream. I’d just sold my latest little watercolour on Instagram. It went for $Z55.95, enough for Brian Eno’s Music for Installations I’d seen on Amazon for $B45.99. Ah, but wait a minute, Emanue_art has a copy of Installations for $Z38.50 on Instagram and saves me the 2% […]
On a recent assignment to transform a legacy application to cloud we came across a good example in finding the real user need. As with many IT migration projects this incident tracking application had a tight deadline and a set of assumptions about user needs. ‘Lift and shift’ was the […]
How to make discovery successful? I’ve found the best form of discovery is to reach a balance. Here’s some reasons why. Most of the recommendations for discovery phase out there focus on researching user needs to ensure you build a service users actually want. For example the GDS service manual […]
So there has been much written about online scams and fraud affecting phone companies but little on the customer experience impact. My recent encounter with BT when reporting an incident raises several concerns and highlights a catalogue of UX failures. It all started with two near identical letters from BT requesting […]
After some persuasion by colleague Patrick Sansom I presented the 3 Tribes Experiment at UX Camp Brighton 2017, an annual event full of shared learning and fun. This year there were five rooms that offered a choice of presenters and subjects covering diverse topics as user experience, user research, lean […]
February 2017: Storycase have designed and built a website for Judit Marden a garden designer based in Surrey, UK. Graduating from London’s Inchbald School of Garden Design, Judit’s site juditmarden.com showcases a variety of garden landscape designs including small urban gardens and larger public spaces and country gardens. Storycase utilised a fully responsive WordPress solution with custom […]
February 2016: Storycase design and build website for Timothy Noad professional calligrapher, illuminator and heraldic artist. Tim’s site timothynoad.com show cases his exquisite artwork including designs for medals and coins you may even have in your pocket. Storycase built a fully responsive site based on WordPress CMS and provided training to manage […]
I’ve used several ways to capture or address non functional requirements (NFRs) with user stories. Agile practitioners such a Mike Cohn have written about the challenge. Most agree there are two main approaches: write each NFR as a user story or include NFRs in the definition of done (DoD). Let’s see […]
In the UK the Government has sought to improve digital service design by focusing on users and their needs rather than more traditional requirements driven approaches. User research is at the heart of a project’s discovery or inception phase and follows through subsequent alpha and beta phases. The user researcher […]