Here at Storycase we’ve been involved in digital transformation programmes for both the private and public sector. Working with several of industry’s best architects and designers we understand what’s needed to deliver a service that meets the customer’s needs without costing the earth. With this lens we’re posting a series […]
Defects
4 posts
Here at Storycase we’ve been involved in digital transformation programmes for both the private and public sector. Working with several of industry’s best architects and designers we understand what’s needed to deliver a service that meets the customer’s needs without costing the earth. With this lens we’re posting a series […]
Here in the UK we have National Savings and Investments branded as NS&I which provide popular savings products to the public. NS&I raise revenue for the UK Government and in 2020 delivered £11.6 billion of Net Financing. So you would think customer service is top on the director’s agenda to […]
Does your development team treat defects differently? A few projects ago the sprint teams I worked with decided the best way of burning down the bug list was to allocate at least a day a week (or every two weeks) to defects. There were several sprints running in parallel with […]