Following our series highlighting user experience design failings, this post runs through a great example of a well thought through user journey. We’ll show you, and other financial organisations, that it is indeed possible to provide an effective joint account opening process without the need for paper or post. Context […]
usability
3 posts
Here at Storycase we’ve been involved in digital transformation programmes for both the private and public sector. Working with several of industry’s best architects and designers we understand what’s needed to deliver a service that meets the customer’s needs without costing the earth. With this lens we’re posting a series […]
Here in the UK we have National Savings and Investments branded as NS&I which provide popular savings products to the public. NS&I raise revenue for the UK Government and in 2020 delivered £11.6 billion of Net Financing. So you would think customer service is top on the director’s agenda to […]