So there has been much written about online scams and fraud affecting phone companies but little on the customer experience impact. My recent encounter with BT when reporting an incident raises several concerns and highlights a catalogue of UX failures. It all started with two near identical letters from BT requesting […]
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After some persuasion by colleague Patrick Sansom I presented the 3 Tribes Experiment at UX Camp Brighton 2017, an annual event full of shared learning and fun. This year there were five rooms that offered a choice of presenters and subjects covering diverse topics as user experience, user research, lean […]
February 2017: Storycase have designed and built a website for Judit Marden a garden designer based in Surrey, UK. Graduating from London’s Inchbald School of Garden Design, Judit’s site juditmarden.com showcases a variety of garden landscape designs including small urban gardens and larger public spaces and country gardens. Storycase utilised a fully responsive WordPress solution with custom […]
February 2016: Storycase design and build website for Timothy Noad professional calligrapher, illuminator and heraldic artist. Tim’s site timothynoad.com show cases his exquisite artwork including designs for medals and coins you may even have in your pocket. Storycase built a fully responsive site based on WordPress CMS and provided training to manage […]
I’ve used several ways to capture or address non functional requirements (NFRs) with user stories. Agile practitioners such a Mike Cohn have written about the challenge. Most agree there are two main approaches: write each NFR as a user story or include NFRs in the definition of done (DoD). Let’s see […]
In the UK the Government has sought to improve digital service design by focusing on users and their needs rather than more traditional requirements driven approaches. User research is at the heart of a project’s discovery or inception phase and follows through subsequent alpha and beta phases. The user researcher […]
Storycase provide business analysis consultancy services for Civica on a Nuxeo implementation. Storycase will work with stakeholders to define the product backlog and drive the agile scrum team to delivery a document and web content management solution.