How to make discovery successful? I’ve found the best form of discovery is to reach a balance. Here’s some reasons why. Most of the recommendations for discovery phase out there focus on researching user needs to ensure you build a service users actually want. For example the GDS service manual […]
Yearly archives: 2017
So there has been much written about online scams and fraud affecting phone companies but little on the customer experience impact. My recent encounter with BT when reporting an incident raises several concerns and highlights a catalogue of UX failures. It all started with two near identical letters from BT requesting […]
After some persuasion by colleague Patrick Sansom I presented the 3 Tribes Experiment at UX Camp Brighton 2017, an annual event full of shared learning and fun. This year there were five rooms that offered a choice of presenters and subjects covering diverse topics as user experience, user research, lean […]
February 2017: Storycase have designed and built a website for Judit Marden a garden designer based in Surrey, UK. Graduating from London’s Inchbald School of Garden Design, Judit’s site juditmarden.com showcases a variety of garden landscape designs including small urban gardens and larger public spaces and country gardens. Storycase utilised a fully responsive WordPress solution with custom […]